Outback Steakhouse
Reviews and Complaints
A blade in the middle of a mashed potatoes last night
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Verified Reviewer | Lake Charles, LouisianaNo answer
Wait time forever
Went to Outback Steakhouse in Burlington Vt. Just aweful. Did the call ahead seating. Was told 25 mins. Ok thats dueable. so when we got to the restaurant there were so many people there it was crazy. the wait time actually ended up being over an hour and 45 minutes not impressed. We finally got seated at a table proceeded to order our food. the waitress had only been there that was her third day. Her name was Sabrina. She was wonderful. She did everthing she could. We were there for 6:30 til 9:00pm.
I ordered prime rib. After waiting al that time it to get our meal it was a solid piece of fat.
Told the manger. Nothing happened. So our waitress went the kitchen and I do believe she was the kitchen manager she brought back to the table. She said she wouldnt eatten it either. Let me get u a new one..I told her if it's going to take another hour please don't I would like to leave. she said it would only take a few minutes because that's already prepared. I told her to at least leave me my baked potato that was the only thing that was edible on my plate she did and came back with a whole new meal she gave me a bigger cut of prime rib.
needless to say I am not in a hurry to go back to the establishment in Burlington Vermont for anytime soon.
thanks for letting me vent hopefully nobody else will have the same dilemma that I had to try to get a decent meal at high price..
P.S. forgot to mention that my girlfriends steak came out burnt
Horrible
This was by far the worst experience
Under staffed
I went to a new Outback in king of Prussia Pa when we got there the area around the check in had 10 people sitting around waiting to be seated after taking a quick glimpse around the place I noticed 10 empty booths and 7 tables with dirty glasses and dishes on them after a 40 minute wait the waitress brought us back to a booth against the back wall which was fine with us but them instantly moved us to a table I called waitress over and asked if I could be seated at a booth and she replied No because they were under staffed and they had to close down a section of the dining area Ok whatever we place our order and while we're waiting the manager comes over and tells us that the cook burned our appetizer and had to remake it now I'm getting pissed my daughter ordered the steak and lobster medium when the food came the steak was so well done you could barely cut it again we called the manager over and he took the steak back to the kitchen funny though people sitting across from us sent back 2 steaks that weren't cooked right either my point is this DON'T OPEN A NEW RESTURANT WITHOUT ENOUGH HELP OR A COOK THAT CAN'T COOK A MEDIUM STEAK I'll never go to that Outback again
Preferred solution: Hire better people and make sure you have enough staff to give your customers the service they deserve
Poor service & food
- Dirty premesis
- Experince
Preferred solution: Let the company propose a solution
Cold food, steak very tough, service not good
Terrible
Preferred solution: Let the company propose a solution
Wait staff
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Verified Reviewer | Bloomington, IllinoisHorrible service and food
Food too salty
Advertised price not honored
Outback in Laguna Niguel California will not honor a currently advertised special of Steak and Lobster for 15.99.This special airs on television multiple times a day in the greater Orange, Los Angeles, San Diego area of which this restaurant is located. We visited this restaurant Saturday evening at 6:oopm to try and take advantage of this special.
The server informed us that their store does not honor all advertised specials. This is ridiculous and we feel if the restaurant does not want to honor advertised specials, then they need to put a sign at the front door making customers aware of this. We had to wait 45 mins for a table just to be told that they would not honor the 15.99 price.
Very aggravating and certainly ruined our evening. After waiting for our table we decided to stay and pay full price but I guarantee we will not be back...
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible
Disappointment
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The $15.99 Steak & Lobster EVERY WHERE is a FALSE advertisement. We have gone TWICE to get this and tried at 2 locations.
One said it wasn't available, and this last time I called a different location (in Highlands Ranch, Co.) and asked before we got there if they had it and was told yes.
Got there and when we went to order was told they had received the wrong media for the area and it was $18.99 Now the menu showed $15.99 So it was more of Bait & switch or false advertisement to me. For this price we expect small Lobster here any way, but this *** of 1 price on the menu and advertisements that lie is a bunch of bull!!
I am in Long island NY and Oubtack advertises steak and lobster starting at $15.99. When I got there they told me that certain regions are more in this case $2.00 more.
I felt it was a bait and switch technique and although they got me they lost me as a customer. I thought starting was if you went from the 6 ounces to 9 ounce steak that it could go up. Has nothing to do with size of steak but where you are located.
Today when they advertise they can advertise specifically to a region. Clearly this is a scam and I hope a class action suit is filed soon to stop this misleading practice.
Sounds to me like you tried to order the filet that is double the price. The 6oz sirloin is 15.99 in all locations until the 21st of March.
WOW!!! I don't care for Outback.
If I want a good steak, I'll get it at Cattleman's or Logan's Roadhouse. But this sounds like the "bait and switch" con. I was under the impression that this is illegal.
Sounds like poor management to me. I choose to eat elsewhere and hope you do, too!
None of them do, it's false advertisement! Once you arrive at any of their locations, and you ask for the 'steak & lobster' special, they'll let you know that it's only in limited locations, and they have it for a hire price.
I'm yet to come across a location that actually offers that $15.99 special. I rather opt out for one of their competitors than to be stiffed, and lied to, just to get us threw the doors.
As it is Outbacks food quality has really diminished throughout the years. I hope you get your $15 back, or at the least an apology!