Anonymous

Gluten Free Menu a lie

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So I was recently diagnosed with being gluten intolerant by my DR, after years of feeling unwell. Since cutting gluten out, I have been feeling great. My wife's parents wanted to go out for dinner, so after extensive research about restaurants around us, we settled on Outback in Secaucus NJ, as it promoted a gluten free menu. Thats when the experience all begins to go wrong.. It us true that you have a gluten free menu, to which I order steak potato and the salad from. However from the get go, I did not get a comfortable impression from the waiting staff, about my gluten free request. Alas the salad, arrive and I started eating it. Half way through I find a very small crouton, in my gluten free salad?????? Is the staff impression of gluten free just to *** the croutons and give the same salad? Cross contamination is a big thing. From there, I was very concern with my steak and potato mash... As who knows what would be in that, therefore I did not eat very much, and unfortunately today I can feel the effects of my gluten indulgence. To say its disappointing is an understatement, and I will not be returning to Outback any time soon.
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Reason of review:
Not as described/ advertised
Anonymous

Outback Steakhouse - Bloomin Onion Appetizer Review

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Is my last time in this restaurant, I order blooming onions with jalapenos and green onions ( see the menu) but I put an onion petal on my mouth and I taste a disgusting strong flavor, I think was a portion of the seasoning the cooker forgot to mix and this thing caused an irritation in my stomach, I spoke to the waitress and I invited her to taste because looks like she didn't believe me, I request to speak to the manager ( University Parkway in Sarasota, Florida) she offer me to me give an dessert, this is unbelievable, I came back home and I took a stomach issues pill because I feel it like is burning ( the big portion of seasoning cause stomach problem) also this onions a lot of fat, oil, grease, I don't recommend this blooming onions to nobody is not healthy, Outback restaurant at University Parkway is a low or cero quality foods, be aware of this place, I don't to this nasty place anymore.
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Reason of review:
Bad quality
1 comment
Meggie Bjp

"also this onions a lot of fat, oil, grease, I don't recommend this blooming onions to nobody is not healthy"

Is this true? I find it hard to believe.

A large serving of deep-fried onions isn't healthy?

AND it's covered in oil and grease?!? Why did no one ever think about this before?!?!?!?

Benaiah Oae
map-marker Appleton, Wisconsin

Poor service, underdone food

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My girlfriend and I go to order and are told that 9 oz sirloin is sold out. So I order the bloomin' burger - well done. I am not a pink meat person. She orders the 12 oz sirloin. Waitress is friendly but not there very much. So the food comes and I cut my burger in half. I can see my burger is rare, really rare. I call the waitress back, show her and she apologizes and takes it back. We wait and finally she brings another burger. It is so piled with sauce and onions, it looks like it will fall over, the cheese is so thick and I think they just reheated my burger and cheesed it together. It is sloppy and messy and you can barely taste the meat. By this time girlfriend is done eating, we ask for a to go box for the rest of her steak and when waitress asks if I want a box too, I explain that the reason over half my burger is still there is that it's inedible. She just says OK, leaves the check on the table and walks away. Never see her again. No apology, no take it off the bill, nothing. Just here is the bill, bye.
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Loss:
$43
Cons:
  • Service
  • Food
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Anonymous

Outback Steakhouse - Manager Review

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We eat at outback every Sunday. We have a wonderful waitress that waits on us suzette yesterday we ate there my husband got the chop steak with gravy and mushrooms much potatoes and broccoli and all look good but it didn't have any of the gravy on it itsupposed to come on it. menus says gravy is on it Our server didn't bring the food out someone else he didn't notice it either. So I saw a manager walking by very young 20-ish I asked him where the grade was supposed to come out on it he said I'll go get you so he came back with a little tiny container that didn't cover it at all so I told him he needed another bring another one back in another little tiny container I asked him why he didn't come with it when we were serve the food he's like I don't know you got it now very rude no I'm sorry for that explanation just I got it now Kind of made us mad with a sarcastic answer I also had bacon on my Alice bring chicken when I said I didn't want bacon so I had to pick them off he didn't seem too concerned about us this is the Outback in Orlando Florida on South 436. We went around 3pm they weren't busy so I would've thought that the cut could figure out what you're supposed to go on food orders. I actually think that guy that is the manager there is way too young to even be a manager he has no customer service skills whatsoever I didn't need to hear well I got it now
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Reason of review:
Poor customer service
2 comments
Guest

"he's like I don't know"

Bloody he!!.. What did you want the kid to do, go in the back, review the video and give you a detailed report?

You sound very entitled.

If you want people falling over themselves to cater to your nonsense, don't go to Outback.

Guest

Good grief! Are you new to the English language??

Did you even proofread what you wrote before you posted it? You havea ton of run-on sentences in rambling complaint! You didn't capitalize when you should have. Look at what you wrote: "I asked him where the grade was supposed to come out on it" and "I would've thought the cut could figure out what you're suppose to go on food orders".

I am shaking my head. You need to get a literate adult to help you, future-going, before you post on the internet. BTW: the person who brought your food is called the "food-runner". They are there to get food to your table faster.

I am not sure why you asked the manager why your gravy didn't come out to begin with, because it is OBVIOUS it was a simple oversight.

PEOPLE, ALL PEOPLE, MAKE MISTAKES!! *** look how many you made just typing up this nonsense!

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Janelle Phi

Outback Steakhouse - Review in Cafes, Restaurants and Bars category

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Updated by user Feb 25, 2017

Why is Outback changing to a cheaper product? The food was great at one time.

I won't be returning to soon. Please don't change anymore food products on the minue.

Original review Feb 24, 2017
Service was great. However: i ordered baked potato soup. It was terrible. It wasn't creamy like it used to be. Another item was ur mac & cheese. It was dry, had no flavor. It used to be a great side. Now your company has gone cheap. Not a good move. If it isn't broke don't fix it.
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Reason of review:
Bad quality
Anonymous

Outback Steakhouse Customer Care Review

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Terrible service. Had no workers, under staffed. Im a server myself. I will never go there again because took us 2 hrs to get food. And service was terrible!!!! Macon, Ga
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Reason of review:
Order processing issue
Anonymous

Outback Steakhouse - Steak Review

Ordered take out (once again) and again the steak dinner had more fat than meat ... convinced now not to give Outback another try... getting impression that the take out steaks (with fat) are the ones given to those customers whom notice it once getting home & upset with the issue of complexity of returning to complain. Thank goodness another steak house (Texas Roadhouse) just opened for competition.
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Reason of review:
Bad quality
Anonymous

Outback Steakhouse Steak Review

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I ordered take out from the Commack ny Outback steak house I ordered a well done steak and they gave me rare meat I also ordered steamed broccoli and that wasn't cooked I also received a cold baked potato with my order I will never go back to this location again
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Reason of review:
Not as described/ advertised
Anonymous

Outback Steakhouse Waiter Review

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Me an my fiance done in on March 11,2017.Our waiter was horrible it took her 30 mins to come to the table order drinks.Then when it was time to order food we had to get another waiter find her to help us she would always go to her other table but avoid ours.Then when we got our food it was cold.It took her 20 mins to get us some utensils to eat with.
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Reason of review:
Poor customer service
Anonymous

Cold food, Bacon on my salad and i don't eat pork, steak was tough.

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I wanted the 22 oz Ribeye meal, but they were out, so I settled for the 12oz. First I will start off by saying the customer service was Excellent from start to finish. I wasn't familiar with the new locations layout, therefore I entered through the front door to order carry out. I received my order placed the food in an upright position on the back floor of the vehicle when I got home steak juice had leaked thru the bag in the car and through the house. The steak was too tough to enjoy and the salad had bacon on it . I can't believe I spent 27. on a meal that I didn't enjoy.
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Loss:
$27
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Jazelyn Yxc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Outback Steakhouse - Manager Review

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Lacey a new manager at Outback Leesburg fl on us hwy 441 was the rudest manager who has ever spoked to us in front of my 9 year old daughter, she was arguing with me and my husband and asked us to return the pager and leave the table so she can seat someone else when we already placed our order. This is by far the worst customer service I've ever received in my whole life, and I am a longtime customer who eats here 3 times a week. This new manager Lacey must go!!!

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Reason of review:
Poor customer service
7 comments
Guest

It's OK the staff hates her too.

Meggie Bjp

You deserve to go to jail and have your daughter taken away.

Anonymous
reply icon Replying to comment of Meggie Bjp

Ha like we all don't know who really made that comment Kevin. We all know you are Kevin and made that comment impersonating the OP.

Guest
reply icon Replying to comment of Meggie Bjp

I unfortunately lost control because of them and hit my daughter across the face. She wanted to eat at Outback.

She was hungry and started crying.

I got so angry that I slapped her across the face and threatened to go to another restaurant and leave her in the car while my husband and I ate. Someone called the police on me.

Guest

We did seat ourselves because our daughter was hungry, and the manager was rude and said the seats were reserved. Our nine year old daughter was disappointed and started crying.

I was so angry after all of this that I slapped her across the face and threatened to go to another restaurant and leave her in the car. Someone called the police on me and said I was abusing my daughter.

Guest

This is a horrible non working site.

Guest

Did you and your husband seat yourselves? The reason I ask is because you mention having the pager at the table and the hostess always collects the pager before she/he walks you to the table. If this is not the case, why would you have been asked to move?

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Anonymous

My Steak Review

Sent back three times then I order a 10oz steak after the third time I just ask for a 6oz not very happy at all manager name was victor
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Reason of review:
Order processing issue
Anonymous
map-marker Setauket-East Setauket, New York

Poor management, staff not trained ignoring bar business

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Went for lunch, took way too long. Restaurant not full. Took too long to get menus, too long to submit order, too long to receive apps. Never offered refills on drinks. Waitress passed table six times without clearing table. Main course was late and steak was raw when it arrived. Manager comped the steak. Restaurants on this strip are very busy if run well. Lunch needs to be quick, then business people will go there. Need fast turn around of tables. The waitresses were running frantic. Outback has to send trainers there. For the kitchen and the floor. They are also ignoring potential bar business Have been in restaurant business myself, this location must be under performing. Outback will definitely lose market share if this location doesn't get fixed
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Pros:
  • Blooming onion
Cons:
  • Poor running of restaurant
  • Overall bad experience
Reason of review:
Poor customer service
Anonymous

Dont let them know you are ***.

A long time ago I worked for the Outback for about a year. The Outback was in Mesquite, Tx. I worked in the bar area. And although I had to buss my own tables and clean them I still had to pay the busboy with my tips. I politely told my head manager that I thought that this was unfair and I was written up. A few weeks later when I told two of my fellow employees that I was ***, they told everyone else and about three weeks later I got fired for something that I never did which was being rude to a customer. I'm a very polite person and I'm always professional. I worked very hard to do a good job and I was always on time. My regulars liked me. Later on one of my former coworkers who liked me told me that I was fired because the head manager and the second manager in charge hated queers and couldn't stand to be around one. If you have a *** friend or relative please don't eat at the Outback. Like many restaurant chains they exploit the waiter with a thing called tips shares. Example: Lets say that I sold 700 dollars in food and the tipping rate is 20 percent. Twenty percent of 700 is 140. So I should have made 140 in tips. However some people especially in Mesquite, Tx would tip ten percent or even lower. So lets say I made 90 dollars in tips. Based on my sales (700) I had to give three percent to the host/hostess busboy and bartender. Which based on 700 dollars in sales would be 21 dollars. So then I would take home 69 dollars in tips. How evil! Your company should be sued.
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1 comment
Guest

Whether you bussed your own tables or not, Outback needs servers to tip out the busboys so they don't have to pay their wages themselves. This is the scam that is the restaurant world.

When I waited tables in college, even if I did not order any drinks from the bar, I still had to give the bartender 3% of my tips. Again, by forcing servers to pay the bartender, the restaurant doesn't have to.

Anonymous

Outback Steakhouse Customer Care Review

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Service was horrible, it was so hard just to get napkins, I got fed up and just let my daughter wipe her hands on my shirt. When our food finally came it did not look appealing at all, no silverware and by the time a fork came food was to cold to eat. It was my first and kast time their. 100$ was not worth it one bit, I'm extremely pissed about it, 30min wait for nothing.
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Reason of review:
Poor customer service
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