Outback Steakhouse
Reviews and Complaints
www.outback.com
Anonymous
Fredericksburg, Virginia
Horrible Service and Horrible Food
We "Tried" to do the phone ahead order for our family dinner and were placed on hold for almost 20 mins....actually got to the Restaurant and asked to speak to the manager, while STILL on hold. No compassion from the manager only we are very busy. So we ordered our steaks, waited and finally got our meal to take home to the family. The Filet didnt look like any other Filet Ive eaten in 50 years and also didnt taste like anything Ive eaten in 50 years and on top of it Very Dry. My wifes was a New York and was so tuff and dry she couldnt it...Both in the Trashcan and heated up a frozen pizza.
Reason of review:
Bad quality
Anonymous
Montverde, Florida
Outback Steakhouse Steak Review
I experienced the same problem with Outbacks 10 oz Sirloin just this past weekend, expensive and tough. I did not make a scene, as my wife doesn't like me when I get fired up. Normally, we go to Texas Roadhouse, but we were shopping in the vicinity of the nearest Outback so we thought that we would go for steak. Wow!!! That was one of the chewiest piece of meat that I've ever eaten, absolutely tasteless. I wasn't gonna make a scene so I called the waiter over after we were about to check out. I told him the above details, but, stressed that it wasn't his fault. The young waiter summoned the manager and I said, " I'm not looking for a free meal, but, you need to know how terrible.that my sirloin was". The manager apologized and we left. Outback used to be top teir,but, it's falling behind.if you want a GOOD go to Texas Roadhouse. Hands down, the best steak around. Mark in Florida
Reason of review:
Bad quality
Anonymous
Frankfort, Kentucky
Below average in every respect
Restaurant was really not crowded at all, but took a long time to get served. Our Server was some older bald guy who acted like he despised being there. We have three small kids and space was at a premium, but we never had our dishes or table bussed the entire time. He never came by periodically to check on us or anything, and the food was at or below average at best. He then told me they were out of cheesecake and that I had to substitute another desert, which was supposed to be included with the meal, but they charged us separately for it anyway. Had to go back in to the store and get them to correct it. Very poor dining experience all around. We will NOT be back.
Reason of review:
Poor customer service
Anonymous
Cookeville, Tennessee
Outback Steakhouse Prime Rib Review
I won't go back. The prime rib I ordered was awful, service was mediocre and the wait for food to come was long. My prime rib was tough and very dry. My husband's food was not very good either. The price was too high for poor quality food.
Reason of review:
Bad quality
Anonymous
Deerfield Beach, Florida
Outback on SW 18th St., Boca Raton, FL
What a disappointment after eating at Outback for many years. Waited 45 minutes for pre call in. Sat down without silverware, requesting three times, order appetizers and still no silverware. Three of us ordered Rib Eye steak and got Sirloin, potatoes, etc all cold. Waiter was terrible, never came back for water, bread or if we wanted anything else. Dropped off bill, charged us for Rib eye and got sirloin, never came back for payment. Left bill on table. and I had to bring it to front desk. My self and all my friends will never come back. Unfortunately we were to tired to send back our dinner, after waiting so long. We were hungry and just did not want to bother.
Reason of review:
Poor customer service
Anonymous
Kailua, Hawaii
Outback Steakhouse - Steak Review from Kailua, Hawaii
Took my wife and son to the Outback in Tacoma, Washington 9-7-2015 for a 6pmish dinner. We had a hankering for prime rib. The service was good. Chose a bar table to avoid waiting 15 more minutes. I ordered a Crown Mahattan on the rocks. Seldom is that drink made right, but it was spot on. My son ordered a bottled IPA, and wife ordered a bottle of wine - Malbec. Awesome! We all ordered the prime rib. We all passed on starters to save room. When the food was delivered to the table, their two cuts were close to what they ordered and expected. Mine was a huge disappoinent. Theirs were half inch and thicker. Mine was half inch in one small area, and the rest was quarter inch down to very well done crispy eighth inch. I ordered medium rare. What bothered me most was the chef found that miserable looking cut of over cooked meat acceptable to put on a plate for a customer. What went through my mind was what the heck is going on with this place? Give me a break. Is this some kind of joke? I asked the waiter to correct the problem. He brought back two one inch thick very rare and dry cuts bragging he has pull with the chefs and was able to pull off that replacement. Since my wife and son were already half done eating, I accepted the incorrect replacement, making a permanent mental note to avoid Outback in the future. When you pay a $127 bill for a guest party of 3 at a "steak house" you expect better. Maybe not perfection, but much better. Chefs either bring customers back, or scare them off, despite the hard efforts of the rest of the staff. My advise - focus on the steak being great and exactly as ordered. Everything else will fall into place. Customers will be thrilled and return for a repeat performance.
Reason of review:
Bad quality
Anonymous
Montebello, California
Outback Steakhouse Drink Review
I was in Victorville ca Outback restaurant asked for a strawberry lemonade and they brought it out to me and it had alcohol in it i have not had a drink in 4 years i broke out in a sweat and i told the manager and he didn't do anything about it !not good!
Reason of review:
Order processing issue
Anonymous
Fresno, California
Outback Steakhouse Food Review
I had the worst lunch experience, even witnessed a vouple of customers leaving before their foods arrived. After they seated the waitress probably didn't come back after 30 minutes, never brought bread, forgot to bring your drinks, food cold etc.....even wsited 30 minutes tonpay the bill, i actually had to ask the front desk to pay ......won't be returning!!!
Reason of review:
Poor customer service
Giovana Dho
Gonzales, Louisiana
VERY DISAPPOINTED WITH GONZALES, Louisiana Outback
7:15 pm My spouse and I are traveling and stopped at Outback in Gonzales for a relaxing good meal. The wait time was 30 min. not a problem except so many tables were empty to the left of entrance, the whole wait time and no one cleared these tables. The waiter was very courteous and we started our relaxing time. 1. we were brought the salad with the wrong dressing (no complaint) 2.after 45 min the waiter comes and apologizes that our food was given to the people behind us, the people turned around and said they knew their food wasn't right but they didn't complain. 3. a lady came and said no charge and our food would be right out. (ok) 4. we had food brought to our table and it wasn't right but wasn't going to complain, but the waiter come up and said Nooooo that's not yours, TOOK OUR FOOD AND GAVE TO THE PEOPLE BEHIND US, THE SAME PEOPLE THAT HAD GOT OURS ORIGINALLY. (Complaint) We now have watched these people that came in after us get served 2 (two) meals and we still have no food. we are then given a receipt for $6.51 for the Sangria that is now warm because I was waiting on my meal to drink. after a few min. we received another receipt with -0-. Notice I said received, ( placed down hard on our table w/o an explanation or anything.) My husband is now wanting to leave and I said let me ask how much longer, I get up and step to the area the waitress's place the orders and asked a gentleman how much longer would it be and he lowered his head and gave a very sarcastic smile and as he walked away he said as he snickered he would check. (THIS INFURIATED ME) I have never been treated with such disrespect in my life. The waiter did come by and apologize and I explained I was not blaming him but I would not tolerate the Manager or whatever he is, this person has walked all around the area meeting and greeting other guests w/o one word to us. After approx. 5 min the person with the Sarcastic Smile came out and pushed the bag at me and said I AM PAID TO SMILE. I said you are so rude and he started to argue and I said ARE YOU REALLY GOING TO BE ARGUMENTATIVE WITH ME? again he lowered his head and said no and walked off. Not one time did this person apologize. SO YOU SEE THIS PLACE NEEDS ASSISTANCE WITH THEIR STAFF, STARTING WITH MANAGER DOWN TO THE BUS BOY.
Cons:
- Customer service
Reason of review:
Poor customer service
Preferred solution: Let the company propose a solution
1 comment
Anonymous
Brentwood, Tennessee
Outback Steakhouse Manager Review
Little River, SC Overcooked Prime Rib... Manager did Nothing. Pathetic
Reason of review:
Poor customer service
Anonymous
Star, Idaho
Outback Steakhouse Bloomin Onion Review
Love Outback! But, the blooming onion has really shrunk.
Anonymous
Tempe, Arizona
Terrible food and service.
Went to the Outback by our house for dinner. Got seated and ordered our meal. The waitress asked if we wanted bread instead of just bringing it to us since it comes with your meal. You were running the all you can eat shrimp with steak. We ordered our meal and when it came that was it. Our waitress never came back to ask if we needed anything else. Anytime we needed something we had to flag her down. The steak was very tough and we never really got a chance to order any more shirmp. We finally got a hold of another waitress to ask for our check paid it and left. Very Very dissasatisfied will never go back again.
Loss:
$45
Cons:
- Food and service
Reason of review:
bad food and service
Preferred solution: Let the company propose a solution
Anonymous
Washington, District Of Columbia
Outback Steakhouse Online Order Review
Today I made in order online after 15mintues since I made in order I when to pick it up it was not ready and because my order was not big they ignored my and I had to wait 15 more minutes
Reason of review:
Poor customer service
Anonymous
Bellevue, Washington
BLOOMING mess
Total disaster. Took our granddaughter to OUTBACK STEAKHOUSE on Rivers Avenue in North Charleston, S.C. She was excited and was talking about this for two weeks. After ordering around 4:15, our order arrived about an hour later. When it finally got there it was totally screwed up. Had to send two dinners back (one belonged to the birthday girl!). Actually my dinner was fine, but when the steaks DID come back, they were like shoe leather. I wad so pissed I could not even eat my (by then) cold meal. Several very polite servers profusely appologized for the disaster, but it meant nothing. Her birthday dinner was ruined. They deducted the price of the steaks, but that was the least they could do. The best part of this meal was when it was over. They left a couple of coupons for free blooming onions , which was left on the table, as you can be assured we will never return. What a BLOOMING mess!!!!
Reason of review:
Problem with delivery
Anonymous
Lancaster, South Carolina
Other Product Review
I had a bad fall due to slippery flooring .Has anyone eles had this issue in Outback in Rock Hill Sc
Reason of review:
Poor customer service
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It would be a cold day in *** before I would go back to that restaurant. Take your business elsewhere, they don't deserve to have any customers.