Vanessa F Ekj
map-marker Marion, Ohio

Stolen gift card and I have the receipt. They won’t even shut the gift card off. More money for them and I’m out 100$ with a receipt

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Read the other I have the receipt to a 100$ gift card that was stolen in the mail and they wont help at all
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Loss:
$100
Pros:
  • Good food
Cons:
  • Thieves

Preferred solution: Full refund

User's recommendation: Don’t buy anything from them

Nashaun Cqu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

Only got a senior discount on my meal and not my wife’s both are in our 90’s

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The waitress would not give us a senior discount on both meals just one which is ridiculous when we are both in our 90s also the waitress was extremely rude
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User's recommendation: Ask about discounts before you order

Richard d Niw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

The steak wasn't cooked and we didn't get half of the food we ordered

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Outback Steakhouse - The steak wasn't cooked and we didn't get half of the food we ordered
Outback Steakhouse - The steak wasn't cooked and we didn't get half of the food we ordered - Image 2
Steak was not cooked at center in ordered warm red they gave me blood red. No bread no butter.one dessert wtf.109 plus for that mess .
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Loss:
$110
Cons:
  • Bad bad food

Preferred solution: Full refund

User's recommendation: Shop somewhere else

1 comment
Kevin Richards 1111

You are NOT entitled to a full refund. Just a partial refund. Return the steak for your refund.

Anonymous
map-marker Detroit, Michigan

Unsatisfaction

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My food was cold the hostess was rude the service sucked they took a million years to do anything and only had maybe 10 customers in the whole building they made me wait to be seated for 20 minutes when there was at least 20 tables open it was my first and probably my last time going to this restaurant I spent $140 for me and my people to go eat there and was unsatisfied with about everything about the Jackson restaurant I would much rather eat at Texas Roadhouse any day of the week which has better food better service better almost everything around and a better price
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User's recommendation: Don't go until staff is prepped properly

Brandon M Nho

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Verified Reviewer

Fraudulent Charge

Someone charged my card and you guys need to cancel any transactions with card number ending 7733 I didnt authorize anyone to order anything on my card and its sad the full card number is 555753****107733
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Loss:
$167

Preferred solution: Full refund

Hiroko Zns

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Indianapolis, Indiana

Party of 5 was extremely dissatisfied with the food and service at our visit today at The Outback Steakhouse

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A variety of things. First the manager said we could purchase the online promotion to receive 10% of the price of an Outback gift card and use it today .

It took over 17 minutes to complete the forms and our gift card never showed up in my emails or spam in over an hour . But the bank site processed it . The salad had way too much dressing. It was send back came back again with too much dressing.

So unfortunately, I paid $100 expecting to pay $90 to use today which I was not able to.

AND THEN HAD TO PAY CASH .

Called 800 # and no one took the call but it asked for the 18 # gift card number I never received. Terrible experience with OUTBACK STEAKHOUSE TODAY .

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User's recommendation: Find a different restaurant

Rashada Ktx
map-marker Dickinson, Texas

Terrible prime rib horrible

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My mom and I went to dinner terrible prime rib we paid left our food went to a etter dinner on our night out shame on you guys
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User's recommendation: Stay Way

2 comments
Guest

Your complaint lacks the appropriate commas. It is just one long, run-on, nonsense sentence. You didn't even use a period.

Guest

Instead of complaining about it after the fact, on a 3rd party website, why didn't you ask for a manager?

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Toni H1990

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Verified Reviewer
| map-marker Boca Raton, Florida

TERRIBLE SERVICE AND HOSPITALITY!!!!

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I arrived at the restaurant (outback) around 9:30 pm Saturday night 09/24 and was failed to be greeted by any staff( it was pretty empty and not busy). So my party of 3adults and 1 infant stood there like a deer in headlights.

After 10mins we were seated. Then we waited another 25-30mins for a waiter which I myself had to get up to find someone to service order table. The waiter Anthony who was handling 4 tables came and took our complete order. At this point we have been there well over and hour & 1/2 and we still havent received any bread or drinks.

By this time I had already expressed my lack of concern to a manager and was offered money off my bill (which was an insult) because I came because I could afford it and wanted to service to be better. When the drinks came out the was watered and not like the frozen drinks should have been ( we did not send them back or complain). While waiting on our food (at this point I lost track of time) There were 2 waiters sitting 2 tables behind my party having a conversation about how they not going to clean any dishes or wait on anymore tables for the night. When our food finally arrived it was not Hot or warm the shrimps was cold the steak was well done and should have been med well.

So instead of being angry and loud we simply left Everything and told them to enjoy the rest of their night. This was beyond the worst service I could have ever experienced. Whats makes it worse is its located in 1 of Fort Lauderdale tourist areas. So I can only expect what people from out of town and other countries may experience.

They have to do better as time are hard and money is not easy to come by so when we as consumers come to keep you in business we expect quality services and hospitality.

I am Currently waiting on a call back from a member of upper management. I guess I can see how long this will take.

SIDE NOTE: IF I COULD GIVE A NEGATIVE 1 STAR I WOULD.

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User's recommendation: DO NOT RECOMMEND THIS LOCATION

Anonymous
map-marker North Las Vegas, Nevada

No more Outback

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You might as well just eat salt. ive been there a few times and every time Ive been disappointed it taste like Im eating salt. They heavily salt everything. And I dont appreciate that. I will not go back.
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User's recommendation: Don’t go there until they quit pouring salt on everything.

1 comment
Guest

Did you try telling your server that your doctor has you on a salt-free diet, so please tell the cooks not to add salt to your food?

Anonymous
map-marker New York, New York

Complain

Outback Steakhouse - Complain
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I ordered a prime rib sandwich that I thought was small like a lunch size and potato and topping not what I asked. I live to far to return the food. Also the fettuccine meal was loaded with pepper. I had sauce on the side and it was not even a half full small cup that I received. I never had it before but I thought it was not good and I had to add my own ingredients to make it edible.
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Priscillia B Yed

Wasn't treated correctly dining experience

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Good Morning,

My experience was terrible at your company.

1.we ordered our drinks (didn't come for 25 minutes)

2. waiter finally came back to take our order (Food didn't come until 32 minutes)

3.

Food was cold, we told the waiter this, He stated, the kitchen is responsible for

making sure our food come out on time, we asked him to take the food back, and let the kitchen know, our food was cold (Food came hot after 48 minutes )

4 we have a group of 5 (and our order came to 275.48)

5. I called the next day and spoke with Brandon On 08/27/2022 He did apologize

for the service, and promise to send me a $50.gift card.

6. I never received the gift card.

7. Not only that, but I called back on 09/08/2022 and spoke with a Janis or Janet, she also apologized for this, and stated Brandon didn't send out the gift card.

8.

She then stated she will be sending out the gift card, as of today 09/14/2022

I have not received the gift card as yet.

9.the experience was terrible, the group I was in stated they will not come back here again.

10. I like Outback, this is the first experience I ever ran into with your Company.

11. Last but not least, Brandon stated, he would not be given us a $100.00 gift card

due as the waiter did his best, and we should have understood. I thought this was terrible for a Manager to say.

This was a business meeting, with three of them from California, from our Corporate office.

12. I would like for you to please resolve this situation, ASAP

13Thank You

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Pros:
  • Restaurant is a good company

Preferred solution: Price reduction

User's recommendation: Come at your own risk.

1 comment
Guest

They won’t miss you. Just do them a favor and don’t go back.

Nashaun Cqu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

Poor customer service

The waitress at outback would only give me a senior discount on my meal and that I wife's we are both in our 90's I've never heard of such a thing
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1 comment
Guest

Assuming you both ordered individual dinners, you both should have received your senior discount. If you shared a meal, then it makes sense only 1 senior discount. You should have requested the manager.

Dania P Zaa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Barely cooked steak

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we ordered 2 steaks at 7pm on sunday and both steaks were clearly cooked from a frozen state, the outside of the steak had burns and the inside was barely cooked. its like they cooked it in a thermalizer and then just put it in a container and served it to us
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Loss:
$62
Pros:
  • Great fries and asparagus
Cons:
  • Cooked from frozen steak

Preferred solution: Apology

Anonymous
map-marker Oceanside, New York

Poor service

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The restaurant Declined my Uber Eats order because they were too busy AFTER they redeemed my Uber eats gift card.
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User's recommendation: Do not use Uber eats

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Atlanta, Georgia

Poor Service

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Outback Steakhouse - Poor Service
The quality of service, food and cleanliness has gone down to nothing since the last management change at the Outback Steakhouse in Albany, Georgia. Poor service, long wait times, dirty bathrooms, then the waitress tells when delivering the "food" "oh, we're out of sweet potatoes". The company should be ashamed of this location and do something about it !
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User's recommendation: Stay away

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