Outback Steakhouse
Reviews and Complaints
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Verified Reviewer | Honolulu, HawaiiOutback Steakhouse Gift Card. Outback closed in Hawaii on Sunday and was not advised until Sunday.
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Verified Reviewer | Bloomington, IndianaGift card issue
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Verified Reviewer | Aiken, South CarolinaVery Very Unhappy
I would much rather call you, and I'd gladly accept a call from your offices. Went to Out Back in Aiken SC Sat night, Nov 4, 2023.
My sister and I, sat at the bar as it was fairly empty. 4 to 8 minutes passed without a single greeting of any sort, or a "I'll be right with you", NOTHING from the bartender or the second person working with her. finally, she brings our menu's, sets them down and walks away. I said "Excuse me, can we order a drink please?".
she turns back, opens her ipad, and looks at us. does not say, what can I get you, what would you like,,, NOTHING... she just stares waiting for us to order??? RUDE.
so we did. drinks came within a normal amount of time. meanwhile, she's laughing and joking around with a co-worker, totally ignoring everyone at the bar and by this time, 3 people sat at one end and a couple on the other corner. THEN, to my surprise, she's eating food from somewhere under the counter and we all see this???
She finally get a drink order from the couple at the end.
I think the other 3 left as they were tired of waiting. now she comes back to us, again, opens her pad, does not say "what would you ladies like, what can I get you.. NOTHING".. just looks at us.
so we order. our salads arrived, i have an empty drink glass, she did not offer a second drink. After 4 pass-by's by her, I said, "excuse me, may I please have another martini" oh, yes she says. this one took about 10 minutes to get???
our food arrives. I asked for my steak to be medium (because sirloin is better cooked, a filet would be rare)... my steak was rare... I took a bite, it was ok, but NOT hot.
the veggies and baked potato were hot and wonderful. meanwhile, couple at end of the bar still waiting for food. His food comes out, he's eating, he's DONE, his lady friends food still had not come out. The server never said once "Oh my, you don't have your food, let me check on that for you???
" nothing. at this point, we are all talking across the bar about how awful this service is, how she doesn't have her food...
an elderly couple sat next to us. 10 minutes goes by, they have not even been greeted. another elderly couple sat beside them...10 minutes, again, no greeting, no drink, WORSE SERVICE IN MY LIFE...
I joked with the man by us, "sir, would you like me to go back there and make you a drink?" we laughed.. he said, I wish you could, this is ridiculous.
We were done eating, asked to place an order to go, a wedge salad and fried mushrooms. 20 minutes went by, 25, 30... I asked two people, 3 diff times to please check on our to go food.
meanwhile, both our drink are empty. We were never offered another drink, a glass of water, NOTHING!!! nothing... I then asked a server passing by to please ask the manager to come out to speak with me...
THE MANAGER DID NOT COME OUT AT ALL!!!
Finally, 49 minutes later, our to go came out... 49 minutes.??? almost an hour and the place was NOT that busy
I have been a server and a restaurant manager. Who trained (or did not) train these people.
YOU ALWAYS GREET SOMEONE IMMEDIATELY... YOU ALWAYS KEEP THEIR GLASS FULL (that makes more money for Outback, and enhances their tip). I was appauled.
I would like to know what Outback will do to make this right. The server never told us her name, I think Candice if I recall, from the check.
Please fix this, make it right. Outback in Clearwater FL, was NEVER LIKE THIS...
EVER!
My name is Cherryl Swords, 727-741-****. Thank you
DO N
- Fun atmosphere
- Service
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Goiania, GoiasResolved: Terrible customer support
Company fixed the issue and I have been provided with apology.
Instead of a complete meal, I was handed a solitary piece of bread and found that two side dishes were missing.
When I called to address this issue, not only did I receive no apology, but I was met with a dismissive response, as if I should have scrutinized my order like I was at a fast-food drive-thru. This level of disregard for a customer's investment and trust is not only infuriating but also completely unacceptable.
Preferred solution: Full refund
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Verified ReviewerTerrible experience
Preferred solution: Apology
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Verified Reviewer | Sutton, EnglandRestaurant closing
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Williamsburg, VirginiaBad food delivered!!!
- Eating at restaurants fine
- Delivery
Preferred solution: Deliver product or service ordered
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Verified ReviewerHorrible food
Preferred solution: Full refund
Drugs being used and sold
User's recommendation: Don't eat there
Food quality concern
- Fast service
- Food is microwaved and not of consistency
Preferred solution: Change in cooking policies all food should be made to order
User's recommendation: Go somewhere like hibachi or K-pot where the food is cooked in front of you in quality is guaranteed
Manager stealing tips
The Outback in Brighton,Mi 48114
7873 Conference center dr
After eating there, we were informed that we could NOT tip our server with cash, we could only tip with our credit card. After speaking with other employees, they said the manager said they would be fired if they accept cash tips & he also takes 6% of their tips from them.
So your manager is stealing from the lowest paid employees. That is disgusting.
I will also be contacting the Michigan Labor Board & reporting this.
Initally, i thought this was a corporate decision but i ate at a different Outback tonight & found out your Brighton, MI manager is just a thief.
I hope this manager is fired & he has to reimburse all the employees
DO THE RIGHT THING & RETURN THE TIP MONEY
User's recommendation: Tell your friends & family to not work as a server at Brighton location(another location, confirmed corporate does allow cash tips) they also take away 6% of servers tips & makes them give to dishwashers & busers & bartenders who all earn more hourly than servers
Food quality not acceptable
- Fast service
- Food is microwaved food is not of consistency
Preferred solution: Change the way the food is cooked actually bake your potatoes and your baked goods all food should be made to order
User's recommendation: Go to hibachi you see food cooked in front of you food quality good or kpot you cook food yourself all you can eat
Would have given a 0 if i could have AI completed my chat without resolving my issuecomplain
- Used to be a nice place to eat
- Food sucked
Preferred solution: Full refund
User's recommendation: Don't go there
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Verified Reviewer | Fort Smith, ArkansasComplaint
- Bloomin onion
- Food that was not eatable
- Servers
Preferred solution: Full refund
User's recommendation: Don’t bother go elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Pendleton, South CarolinaDisappointed
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When you asked to speak to a manager at the time of incident, to address the poor quality food, what did the manager say?