Alan B Lge

They won't deliver

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I am in a hospital and they wont deliver to me even after they said they could I was prepared to even pay a delivery charge
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Preferred solution: I want to get a food delivery. I am in a hospital for God’s sake

User's recommendation: Deliver food

Richard M Qql

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Verified Reviewer

E gift cards

I've just gotten 4 egiftcards with a value of $50 each so total value $200. I live in Hawaii and just found out yesterday that today, sunday the 18th of feb 2024 is the last day of operations for Oahu Hawaii locations. My question is regarding how i can get reimbursement or exchange of these egift cards
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Randy G Ubp

Poor food and service

Clearly this is an understaffed location. Shandy did her best. My bone in ribeye was not typical of normal Outback qualitymore like something youd get at Waffle House. I recommend that you go to Longhorn.
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Preferred solution: Full refund

User's recommendation: Go somewhere else. This outback is terrible.

Joy Jli
map-marker Antioch, California

They had a long wait time and we walked out they kept giving me a 15-20 minute wait but kept pushing me back

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Me and my family came for my birthday when we first got there they said 10-15 minute wait then after they say a petty they said sorry it will be another 10-15 minutes the wait was so long the guy ahead of my party left we waited 10 more minutes and left as well
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User's recommendation: Don’t go

Anonymous
map-marker Philadelphia, Pennsylvania

Horrible experience

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My husband and I went to outback in Bensalem Pa lastnight and I have to say the experience was absolutely horrible! They never brought out our blooming Onion and when we reminded our waiter he said oh and then one came out 14 minutes later and it was burnt on 1 side and soggy on the other.

We sent it back and waiter looked annoyed. Brought another one out with our dinner at this point. My steak was supposed to be well done and when I cut it it was bright red inside and my sweet potato was burnt on the outside so I asked to send it back, sent it back and brought out the same piece of steak ( which is gross) . Also got French onion soup and the cheese ontop was burnt .

This was a celebration dinner for my husband and I but it turned out to be a BIG MISTAKE coming here! I would like to have someone contact me to resolve the issues.

Our bill was over $50 not including tip . I think Ill spend our $ somewhere else so we can actually enjoy it!

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User's recommendation: Needs to be more organized. There we’d empty tables and the place was packed with standing room. As far as our food.anyway need a new cook

Sandra C Hba

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Verified Reviewer
| map-marker Dayton, Tennessee

Steak was terrible not what I order

Outback Steakhouse - Steak was terrible not what I order
Outback Steakhouse - Steak was terrible not what I order - Image 2
Way overcooked! I like my steak very rare. In the past orders I had delivered they were perfect. I order at least once a week, and was very pleased! Now out of nowhere I get a steak that was more of a medium. (Maybe the cook hated rare bloody steaks...I do not know). I happily pay for a good steak. I am homebound and this brings me great pleasure. But, I am not content with paying $$$$ for something I won't eat. I tried to call the restaurant but did not get anyone (they were open). Please!!! Don't leave me hanging...I thought I had found the perfect place.
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User's recommendation: Do not depend on the takeout option.

Virginia D Iec

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Verified Reviewer

Never received gift card

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Ordered $50.00 card in November 2023. Never received it. I called a customer service number several times, which I now question if it was legitimate. What do I do now?
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Loss:
$50
Pros:
  • Good steaks
Cons:
  • Lousey customer service

Preferred solution: Full refund

Analina Cdp

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Verified Reviewer
| map-marker Novi, Michigan

Possed off

Put our name on a waitlist for 7:00 pm and when we arrived we were told it would be 45 minutes to an hr Waite , when asked to see a manager I was told they were to busy to speak to me, what kind of manager does that, very disappointing and once I use my gift cards tonight I will not be back and will post this on social media About the experience I had
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User's recommendation: Would not recommend to anyone

Anonymous
map-marker New York, New York

Unsatisfied Customer

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Went to the Outback Steakhouse #4114 located on 7643 Rivers Ave in North Charleston, SC on 3/24/24 in late afternoon. Took several (25 minutes).to get our appetizer of a blooming onion.

We ordered our meal and had to wait over 1 hour to be served. The seasoned rice which was over cooked and tasted terrible and wasn't eaten. Almost like it was spoiled. The server did offer a choice of another side dish which we took a salad to go.

Asparagus was way over cooked as well. On my dish the outback fries were uneditable due to cheese on fries were cold and stuck together. The brussel sprouts were over cooked and came way after the meal was served. My husband and I where not aware that the vegetables had an extra charge.

When the waitress asks us about our side dishes it was not made clear we would be charged extra. On the menu it states vegetables with no notation of what vegetables were included in the meal. We are very unhappy with this meal and will not be returning in the future.

We aren't asking for any compensation for these bad meals. Just wanted to ensure future customers will not have the same experience we had today.

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User's recommendation: Not!

Ronell Cfb
map-marker Bel Air, Maryland

Your tv advertisement $16.99 three course meal w dessert

We have been customers for 40 yrs and LOVE your food. We are retired now and can no longer afford to just go !!!

We kept seeing the $16.99 three course meal w dessert so thought we would treat ourselves. We called Outback in our area (Belair, MD) to make sure they still had the special going on. The lady that answered said they don't honor that special. It is $19.99 at that location.

So we are not going. That is just WRONG to put it on TV and not honor it. So disappointed in Outback and will no longer be going there ever.

The girl on the phone could have cared less if we liked it or not but we still feel this is in such poor taste. I am not "pissed" as you worded it here on this site , just disappointed.

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User's recommendation: not

3 comments
Guest

If the difference between $17 and $20 for each of you is such a big deal, you should take that $34 and buy groceries at Aldi or Walmart. Also leave being retired out of it. It just works against you as that demographic is one that no one cares about.

Guest

Roughly 80% of Outback locations are franchises, meaning privately owned. It is up to the owners whether they participate in specials. Some can't afford to.

Guest

She doesn’t care if you like it or not. You are exactly right. And this is not Outback’s site nor did they choose the name.

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Ashley B Lzd

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Verified Reviewer

Horrible Service and Manager

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Nothing was good about my customer service experience. I had to wait almost 2 hours to get my food. The waiter ignored us and waited on his other tables. I asked for the manager and she came out and did nothing to make the situation better although she said she would. Waiter kept passing us and looking but still didn't serve us. Steak came out red and I asked for well done. Unprofessional and horrible customer service by all at the Montrose/Akron Ohio Outback.
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Cons:
  • Slow service food was cold and took more than an hour to serve
  • Unprofessional staff and manager

Preferred solution: For others not to experience what I had to go through

User's recommendation: Do not waste your time or money

2 comments
Anonymous

This is an adult restaurant, you have to wait for your food. Perhaps your parents can take you to McDonald's until you are a little bit older?

Anonymous

okay

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Anonymous
map-marker Jonesboro, Georgia

Complaint with food

3 Burnt baked potatoes Forgot 2 loads of bread Steak was tough Blooming onion was dripping in oil.. ...
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User's recommendation: Don't eat from there save your money.

Ribert C

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Verified Reviewer
| map-marker Suwanee, Georgia

Poor food and worse service

We took the family to Outback in *** GA tonight and it was a terrible mistake. Our steaks were tough and full of fat and gristle. Our food was slow coming out and the waitress got our orders wrong. She never cam back to refill our drinks so we stopped eating to avoid choking to death. What a waste of $200! Wont ever happen again
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User's recommendation: Don’t eat at the *** GA location

Janiya Bqx
map-marker Maple Shade Township, New Jersey

Poor management

We went to Outback Steakhouse in Edison, NJ. to celebrate my birthday. (A party of nine - including one handicapped person) We were told that the wait would be forty minutes. We waited two hours and weren't seated. They kept telling us that we would be next when the party in the back leaves. They pulled other tables together but not for us. They were also racist. After two hours, we walked out.
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User's recommendation: Do not go to Outback Steakhouse in Edison.

Anonymous
map-marker Baltimore, Maryland

Complaint about manager

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I visited the waldorf md location we were told there was a hour and a half wait time ok no problem we got there it took two and a half hours to get our food the manager Derrick was so rude and unprofessional we were talking to him and he verry rudely walked away our food was cold and was not even cooked right I asked for well done steaks and they were so pink inside the asparagus was half raw this is the worst experience I've ever had
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