Outback Steakhouse
Reviews and Complaints
They won't deliver
Preferred solution: I want to get a food delivery. I am in a hospital for God’s sake
User's recommendation: Deliver food
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Verified ReviewerE gift cards
Poor food and service
Preferred solution: Full refund
User's recommendation: Go somewhere else. This outback is terrible.
They had a long wait time and we walked out they kept giving me a 15-20 minute wait but kept pushing me back
User's recommendation: Don’t go
Horrible experience
My husband and I went to outback in Bensalem Pa lastnight and I have to say the experience was absolutely horrible! They never brought out our blooming Onion and when we reminded our waiter he said oh and then one came out 14 minutes later and it was burnt on 1 side and soggy on the other.
We sent it back and waiter looked annoyed. Brought another one out with our dinner at this point. My steak was supposed to be well done and when I cut it it was bright red inside and my sweet potato was burnt on the outside so I asked to send it back, sent it back and brought out the same piece of steak ( which is gross) . Also got French onion soup and the cheese ontop was burnt .
This was a celebration dinner for my husband and I but it turned out to be a BIG MISTAKE coming here! I would like to have someone contact me to resolve the issues.
Our bill was over $50 not including tip . I think Ill spend our $ somewhere else so we can actually enjoy it!
User's recommendation: Needs to be more organized. There we’d empty tables and the place was packed with standing room. As far as our food.anyway need a new cook
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dayton, TennesseeSteak was terrible not what I order
User's recommendation: Do not depend on the takeout option.
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Verified ReviewerNever received gift card
- Good steaks
- Lousey customer service
Preferred solution: Full refund
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Verified Reviewer | Novi, MichiganPossed off
User's recommendation: Would not recommend to anyone
Unsatisfied Customer
Went to the Outback Steakhouse #4114 located on 7643 Rivers Ave in North Charleston, SC on 3/24/24 in late afternoon. Took several (25 minutes).to get our appetizer of a blooming onion.
We ordered our meal and had to wait over 1 hour to be served. The seasoned rice which was over cooked and tasted terrible and wasn't eaten. Almost like it was spoiled. The server did offer a choice of another side dish which we took a salad to go.
Asparagus was way over cooked as well. On my dish the outback fries were uneditable due to cheese on fries were cold and stuck together. The brussel sprouts were over cooked and came way after the meal was served. My husband and I where not aware that the vegetables had an extra charge.
When the waitress asks us about our side dishes it was not made clear we would be charged extra. On the menu it states vegetables with no notation of what vegetables were included in the meal. We are very unhappy with this meal and will not be returning in the future.
We aren't asking for any compensation for these bad meals. Just wanted to ensure future customers will not have the same experience we had today.
User's recommendation: Not!
Your tv advertisement $16.99 three course meal w dessert
We have been customers for 40 yrs and LOVE your food. We are retired now and can no longer afford to just go !!!
We kept seeing the $16.99 three course meal w dessert so thought we would treat ourselves. We called Outback in our area (Belair, MD) to make sure they still had the special going on. The lady that answered said they don't honor that special. It is $19.99 at that location.
So we are not going. That is just WRONG to put it on TV and not honor it. So disappointed in Outback and will no longer be going there ever.
The girl on the phone could have cared less if we liked it or not but we still feel this is in such poor taste. I am not "pissed" as you worded it here on this site , just disappointed.
User's recommendation: not
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Verified ReviewerHorrible Service and Manager
- Slow service food was cold and took more than an hour to serve
- Unprofessional staff and manager
Preferred solution: For others not to experience what I had to go through
User's recommendation: Do not waste your time or money
Complaint with food
User's recommendation: Don't eat from there save your money.
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Verified Reviewer | Suwanee, GeorgiaPoor food and worse service
User's recommendation: Don’t eat at the *** GA location
Poor management
User's recommendation: Do not go to Outback Steakhouse in Edison.
Complaint about manager
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If the difference between $17 and $20 for each of you is such a big deal, you should take that $34 and buy groceries at Aldi or Walmart. Also leave being retired out of it. It just works against you as that demographic is one that no one cares about.
Roughly 80% of Outback locations are franchises, meaning privately owned. It is up to the owners whether they participate in specials. Some can't afford to.
She doesn’t care if you like it or not. You are exactly right. And this is not Outback’s site nor did they choose the name.