Outback Steakhouse

To whom it may concern, I, Zachary William Hose, am writing this as a first sorts of documentation for the harassment and violations from the management and kitchen experienced as an employee at the Outback located in East Mesa, Arizona. After weeks of trying to tolerate this hostile work environment in hopes that it would subside, I have finally had enough given that the harassment and failure to uphold committed duties, recognize policy code, and treat others equally and fairly all are a continuous actions that prohibits a productive work environment and triggers my mental illness. With every shift I work with Scott McNeil I am met with a rude and unapproachable manner as evidence by eyerolls, sarcasm and negative low-breathed commentary, sabotaging orders to upset tables or interfere with tips, intentional efforts not to help, an aggressive tone, and more. I have informed a manager, Steve, one day when this hostile work environment really got to me and stated that I am on prescription anxiety medication so to please be weary on how you treat me compared to how you treat the other senior servers youve had time to build such rapport with. The managers tolerate talks of profanity, sexual conversations that make me and other staffers uncomfortable, and aggressiveness all the while there are guests out on the floor and employees needing to do their job and process transactions for the guests; it appalls me that a kitchen operates like that on the clock. I have been offended by the staff and the way this Outback operates. Because I informed a manager of my mental condition and because they did nothing but snark at me about it and let this hostile behavior from them towards me continue, I believe I am a victim of discrimination associated with the Americans with Disabilities Act (ADA). According to the ADA Section 12112. Discrimination it states, No covered entity shall discriminate against a qualified individual on the basis of disability in regard to job application procedures, the hiring, advancement, or discharge of employees, employee compensation, job training, and other terms, conditions, and privileges of employment. I believe Scott McNeil and his team have discriminated against me in a hostile work environment by proof of intentionally not giving me adequate training in hopes to see me fail, even more so when I said I was sensitive due to my mental illness, and then taunted me about the mishaps that they seeded when an action would unfold. When I would come to them with genuine questions about the customers needs, they would laugh in my face and walk away. I believe that this harassment is severe and offensive as evidence by the managers not taking matters involving checks and transactions worth hundreds of dollars for the business seriously. This hostile work environment is an ongoing process as after weeks and weeks of this poor behavior from the staff experienced by me all of this has now unfortunately come to pass. There have been multiple occasions in which Scott has said rude remarks to me for no reason which gets me very sad, throws me off my game for the day, and inhibits me from working in a positive manner. There have been multiple times in which I got a manager involved for the safety and over all fluency for the table and business and they plainly did nothing. For example, on Friday, August 25th of 2023, during the evening shift right before closing I was servicing a table very well and they enjoyed my presence. Their meat got cooked wrong twice both times in which I had rung in correctly and walked back and verbally spoke with the back house about to ensure communication and proper enjoyment for the guests. After the kitchen not doing their part on cooking the tables meat properly twice, the table asked for a manager. When the manager got involved, the table immediately did not like how he spoke to them, and you know what happened? They got up and got in the managers face and intimated me and him and then walked out on their tab and I was left with nothing. I had the table in a good spot with all this happening but how come when the manager got involved instead of going over there and being nice, they went over and made matters worse? Were the managers purposely trying to start something? Interfere with my tables experience and not care on purpose? When it comes to hundreds of dollars and real people we should care. Due to these hostile behaviors and violations, it has caused my mental health to worsen and has prohibited me from doing my job adequately. The mangers have failed to intervene and address this matter as proof by me telling them on multiple occasions of these issues and them doing nothing about it. The aggression and failure still continue if not worsens and the managers do not care. And dont even get me started about fairly scheduling servers; the managers have their favorites probably because theyre young girls or an older man whos been there for 4+ years. I am a hard worker and like to be proud of the company and people I work with, but the behavior Scott gave me yesterday, August 27th, has crossed the line and has pushed me to quit the job. I am very sad and now am in a difficult financial position because of this. Its upsetting because I showed up on time, I worked hard and proved I was a good server, I showed others kindness and was brave. I tried really hard to stay and make this position work but the managers and the way they treat their servers and operate that kitchen is so horrible. I am surprised its been going on so long unchecked. I go in the back to check my tables food and theres people cussing at each other loudly, cooks watching movies instead of checking the temperature of the meat, one manager in the back by the dumpster smoking a cigarette, and the other manager always near the young take-out girls. Like is this how a kitchen operates? I come from working a great server job at a P.F Changs in California. I loved severing I paid my bills with it for many years. I loved saying I am in the restaurant business, but this place, Outback in East Mesa, has made me hate myself and what I do for a living. The managers here should be ashamed. IMG_1464.HEIC IMG_1460.HEIC -Zachary Hose (678)