Outback Steakhouse
Reviews and Complaints
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Verified Reviewer | Års, North JütlandGift card redemption
- Not open cannot use card
Preferred solution: Full refund
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Verified Reviewer | Dayton, OhioUnfair treatment
Waited at least 30 minutes to be seated, which was fine as I was made aware of the wait, beforehand. Myself, my son, and 3 grandchildren.
This was an outing for my 6 year-olds birthday. Waited 1 hour for food just to be told , it would be about 50-55 minutes LONGER. Asked to speak to a manager and his resolution was to bring out a bowl of fries (which was enough to feed a 4 year old) until the food came. I also requested a discount for the wait and inconvenience.
Waited 10 minutes for them to bring out 1 bowl of fries, the same ones that come with a meal if you order a side of fries. This was supposed to accommodate 5 people. After waiting another 15, I asked for the corporate number and informed the manager that they could eat the food and shared how degraded I felt about the whole situation.
The manager apologized and stated that he did not know corporate number. The manager allowed this upset customer to leave without offering ANYTHING FOR THE INCONVENIENCE.
User's recommendation: Ask in advance of wait times
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Verified Buyer | Rialto, CaliforniaPoor customer service
I was in the Outback San Bernardino Ca checked in 6:16pm 03/02/24. I was advised that wait would be 30-35 minutes.
After waiting 40 minutes I noticed that people around me were being called. I asked a couple sitting close to us did they have reservations and the answer was no. They had just been advised that there table was being cleaned. This couple arrived after us.
I checked in with the receptionist and was told we checked in at the same time. Of course this was incorrect. We compared and they arrived 5 minutes after us.
People should be called in order of arrival. Not talking about reservations or people with more in their party.
User's recommendation: Be aware when you have waited a long time
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Verified Reviewer | Whittier, CaliforniaBad experience with service an food
User's recommendation: Don't buy sirloin steak they are bad get rib eye or fillet. Watch out no help
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Verified Reviewer | Nampa, IdahoTerrible service & even worse food
Four of us went to the Outback location in the Aquarius Hotel in Laughlin, NV this evening. None of us will go back again.
The server did only what she had to do. When I asked for a glass of ice for my cocktail that came in a tin we had to ask twice. I wouldnt have thought that I would be expected to pay $7.50 and drink out of a tin. Two of us ordered the Outback burger.what a disappointment.
Neither of us received what we asked for and the girl that brought it to our table couldnt have been more put out when we brought this to her attention. She then served my friend to the right of me.reached right in front of me much closer that I was comfortable withnever even had the courtesy to say excuse me. She was very rude. Our hamburgers were no better than going to a fast food jointeven McDonalds Quarter Pounder is bigger and had much better flavour and trust me Im not a fan of McDonalds food period.
We spent collectively $145 - quite honestly the meals werent worth $10 each. I dont expect that anything will be done about this, but I couldnt leave it without bringing this to your attention. Note that when we receive very good service, I also contact the customer service department to pass on commendations to the restaurant and server.
Our friends had never been to an outback steak house - they wont be returning and nor will we. What a disappointing meal and evening.
User's recommendation: Save your money and find another place to eat.
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Verified ReviewerChange for paying cash
I visited the Outback in Hendersonville, N. C.
today, check number 0060a. I paid CASH for my total of $72.58. My complaint is I got $27.00 change. No silver change in the amount of 42 cents.
WHY ??? I was not asked to round up and I saw nowhere that stated you would be rounded up and not get the exact change due. This is not right and I consider it stealing. If i were caught stealing silverware or napkins or glasses or anything else I would be dealt with accordingly.
This practice is unacceptable and should be discontinued. Maybe your people arent smart enough to give the proper change or somebody is making some extra money. I dont think I'll be going back to Outback again and I'll be sure to tell my friends and everybody else of this practice.
Doing this will make you a pretty penny year after year after year. Maybe I should go talk to a lawyer or maybe my Congressman to see what can be done.
- Food quality
- Do not give you the proper change
Preferred solution: Apology
User's recommendation: Ask for ALL your change if you pay cash. I don't know if they round up for credit card purchades.
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Verified Reviewer | Davenport, FloridaNever received my meal
Tonight I placed a order at outback on 98 north lakeland at 754pm 2/2/24. At 910pm I called and spoke with Maria and requested an update on my order.
She explained that the order was still at the restaurant and a dasher would deliver it shortly. At 945 I called back bc I still didn't receive my order...again spoke with Maria again and she expressed that she would retrieve the manager to get a dasher...the phone disconnected so I called back. At that time it was Maria again and she said she just got the manager to call a dasher. I then asked to speak with the manager.
I waited for 10 minutes and London answered, he apologized and explained that he reached out to door dash and they had issued out a refund to me of $118, I made him aware that I spent over that amount. He then said that he had no control maybe he misunderstood what the refund was. I was so perplexed at that time bc I didn't order through door dash, I ordered through outback. This was a total low brow customer satisfaction.
I understand things happen...but this was awful!!!
And moreover my family didn't get dinner!!! NEVER RECEIVED ORDER!
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Verified Reviewer | Asheville, North Carolina$27.99 steak inedible
- Good server
- Bad steak
Preferred solution: Price reduction
User's recommendation: Avoid the steak
A very rube hostess.
User's recommendation: Didn't go there. U till they fthet wome
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Verified Reviewer | Kansas City, MissouriFood was really disgusting and cold
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Verified Reviewer | Pasay City, National Capital RegionComplaint
Yesterday I tried to place a curbside order online for a doctor client & staff for a meeting & after almost an hour attempt by several people in our office it failed stating we werent putting in correct email address. Our boss was on the road & gave us company card to pay so online was how we needed to get this done.
Well I just decided to order by phone in which after several attempts finally decided to not use curbside option order because no answer & chose to speak to a team member. The young lady was new & said a manager had to take order so put on hold several times until she tried taking order herself. I was trying to be patient & at end tried to give her my credit card info in which she states their system isnt updated & cant take it. Ive spent close to 1 1/2 hours on this at this point so said ok Ill just pay with my personal card when I arrive.
I get there & retrieve bag of items & when getting back to office we are missing the baked potato with the steak & shrimp but was given the condiments for it & no utensils for anyone, as well as No dressing for any of the salads. I frequent Outback regularly but this was pitiful when you spend this type of money on a lunch & the whole experience was a disaster. I tried calling the manager but was put on hold forever.
Ive never in my 55 years EVER complained about any bad service but this put me over the edge, you all can do better than this!! I know the online ordering isnt the store locations fault but answering the phone & leaving out items ordered most definitely is.
Jeri Sulewski
Tyler Tx
- Great food
- Pick up phone in timely manner & not continue to put in hold to p
Preferred solution: Acknowledging they slacked all the way around. The manager can decide on his own how to make it right.
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Verified Reviewer | Honolulu, HawaiiOutback Steakhouse Gift Card. Outback closed in Hawaii on Sunday and was not advised until Sunday.
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Verified Reviewer | Bloomington, IndianaGift card issue
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Verified Reviewer | Aiken, South CarolinaVery Very Unhappy
I would much rather call you, and I'd gladly accept a call from your offices. Went to Out Back in Aiken SC Sat night, Nov 4, 2023.
My sister and I, sat at the bar as it was fairly empty. 4 to 8 minutes passed without a single greeting of any sort, or a "I'll be right with you", NOTHING from the bartender or the second person working with her. finally, she brings our menu's, sets them down and walks away. I said "Excuse me, can we order a drink please?".
she turns back, opens her ipad, and looks at us. does not say, what can I get you, what would you like,,, NOTHING... she just stares waiting for us to order??? RUDE.
so we did. drinks came within a normal amount of time. meanwhile, she's laughing and joking around with a co-worker, totally ignoring everyone at the bar and by this time, 3 people sat at one end and a couple on the other corner. THEN, to my surprise, she's eating food from somewhere under the counter and we all see this???
She finally get a drink order from the couple at the end.
I think the other 3 left as they were tired of waiting. now she comes back to us, again, opens her pad, does not say "what would you ladies like, what can I get you.. NOTHING".. just looks at us.
so we order. our salads arrived, i have an empty drink glass, she did not offer a second drink. After 4 pass-by's by her, I said, "excuse me, may I please have another martini" oh, yes she says. this one took about 10 minutes to get???
our food arrives. I asked for my steak to be medium (because sirloin is better cooked, a filet would be rare)... my steak was rare... I took a bite, it was ok, but NOT hot.
the veggies and baked potato were hot and wonderful. meanwhile, couple at end of the bar still waiting for food. His food comes out, he's eating, he's DONE, his lady friends food still had not come out. The server never said once "Oh my, you don't have your food, let me check on that for you???
" nothing. at this point, we are all talking across the bar about how awful this service is, how she doesn't have her food...
an elderly couple sat next to us. 10 minutes goes by, they have not even been greeted. another elderly couple sat beside them...10 minutes, again, no greeting, no drink, WORSE SERVICE IN MY LIFE...
I joked with the man by us, "sir, would you like me to go back there and make you a drink?" we laughed.. he said, I wish you could, this is ridiculous.
We were done eating, asked to place an order to go, a wedge salad and fried mushrooms. 20 minutes went by, 25, 30... I asked two people, 3 diff times to please check on our to go food.
meanwhile, both our drink are empty. We were never offered another drink, a glass of water, NOTHING!!! nothing... I then asked a server passing by to please ask the manager to come out to speak with me...
THE MANAGER DID NOT COME OUT AT ALL!!!
Finally, 49 minutes later, our to go came out... 49 minutes.??? almost an hour and the place was NOT that busy
I have been a server and a restaurant manager. Who trained (or did not) train these people.
YOU ALWAYS GREET SOMEONE IMMEDIATELY... YOU ALWAYS KEEP THEIR GLASS FULL (that makes more money for Outback, and enhances their tip). I was appauled.
I would like to know what Outback will do to make this right. The server never told us her name, I think Candice if I recall, from the check.
Please fix this, make it right. Outback in Clearwater FL, was NEVER LIKE THIS...
EVER!
My name is Cherryl Swords, 727-741-****. Thank you
DO N
- Fun atmosphere
- Service
Preferred solution: Full refund
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Verified Reviewer | Goiania, GoiasResolved: Terrible customer support
Company fixed the issue and I have been provided with apology.
Instead of a complete meal, I was handed a solitary piece of bread and found that two side dishes were missing.
When I called to address this issue, not only did I receive no apology, but I was met with a dismissive response, as if I should have scrutinized my order like I was at a fast-food drive-thru. This level of disregard for a customer's investment and trust is not only infuriating but also completely unacceptable.
Preferred solution: Full refund
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If you waited 2 hours for food for a 6 yo’s birthday, you don’t deserve anything.
I expect that coming from someone who maybe doesn’t have children or mistreated them. When you’re a parent or grandparent that wants to honor the child’s request, however, good thing your opinion doesn’t count as it is an idiotic response. And I mean that respectfully.
Oh he most certainly deserved a great birthday dinner. It is just unfortunate that you were there.
Hopefully the parent that is not your son/daughter limits your time and influence on the kids. You sound absolutely horrible.