I have been completely disappointed the last three times Ive gone to the Burlington, NC store. 10-25-17 my birthday was a complete fiasco.
My steak was well done when I asked for medium. It took 30 mins to get me a beer and I was sitting in bar area. 11-2-17 ordered soup and onion petals. My soup was cold and petals never came.
And then today 11-11-17 Veterans Day. I ordered blooming onion and it was cold after waiting 27 mins for it. My bread was cold. The waitress was very passive and disrespectful.
The managers were dismissive. They offered free blooming onion. Well it's veterans day, it was free. I didn't get my discount on whole meal.
I visit Outback at least 3 times a month and this has been completely terrible.
It's not about free food. It's about good service.
Review about: Outback Steakhouse Customer Care.
Reason of review: Poor customer service.